School Group Terms & Conditions

  1. Prices are quoted based on a minimum number of 20 participants. Please contact us for further information if there is any concern about minimum numbers, as we may be able to offer an alternative.
  2. Canberra Glassworks offers equal access to everyone; please discuss any special requirements you may have when you make your initial booking.
  3. All bookings will be confirmed by Canberra Glassworks to the agent (if applicable) or to the School via e-mail. This will ensure that the timing and details of the tour are understood by both parties. Please contact us if you have not received a confirmation e-mail.
  4. To ensure appropriately qualified guides are available for your experience(s) we require confirmation of final numbers at least 5 working days prior to the booking date. In the event that this confirmation is not received within the given timeframe, the most recently discussed numbers will be taken as being final numbers.
  5. Payment must be finalised prior to the date of the Experience. Cancellation and/or non-attendance with less than 5 working days’ notice will require full payment of the Experience.
  6. In the event of a reduction in numbers or “no-shows” on the day, you will still be liable to pay the invoice amount for the previously noted final numbers. If you have more participants than previously confirmed, we cannot guarantee that additional persons can be accommodated.
  7. Please note that the Canberra Glassworks reserves the right to change the fees for the Tours and Experiences at any time without notice.
  8. Canberra Glassworks requires the following adult to student ratios:
    • Pre-school: 1 adult for every 5 pupils.
    • Primary:  1 adult for every 10 pupils
    • Secondary:  1 adult for every 15 pupils
  9. Accompanying adults will be admitted to tour free of charge (FOC) for supervisory purposes using the above ratios. Our guides will provide an enriching environment for your group; however the accompanying adults must ensure that all participants adhere to the guides’ instructions.
  10. All adults will be charged the full fee if they wish to take part in an activity i.e. Fuse a tile. Additional teachers/adults are charged at full fee. Each group must still have assigned adults as per the above ratios, who will not be taking part.
  11. For safety reasons, long hair must be tied back and closed-in shoes must be worn for the Kiln-forming activities. If you arrive with inappropriate footwear, participation is not guaranteed.
  12. For safety reasons, any persons found to be under the influence of alcohol or any illegal substances will be refused participation. Refusals due to inebriation will not be eligible for refund.
  13. The minimum age to take part in a hands-on activity is 8 years old. If any group member is below the age of 8, they will not be able to participate in this activity. If you inform us of any under aged visitors prior to the day of your visit, we will reimburse any monies paid for activities they cannot take part in. Any children being refused participation due to age on the day of your visit will not be refunded.
  14. Your tour or experience will begin at the arranged booking time, please ensure you have arrived with adequate time to depart your bus and check in. We recommend you arrive at least 15 minutes prior to your booked time. Your group has been allocated a time slot and we cannot guarantee that we can accommodate you if you do not arrive promptly. Cancellation due to late arrival will not be eligible for a refund.
  15. Inclusive postage is in bulk to one street address. For individual postage, each item is $10 within Australia.
  16. Please call or notify us if you anticipate late arrival by calling 02 6260 7005. The Experience will finish at the booked time unless alternative arrangements have been made with Canberra Glassworks. ANBG reserves the right to cancel the program if schools are more than 30 minutes late.

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